Alder & StoneFrequently Asked Questions
Find answers about orders, delivery times, guarantee terms, and returns.
How do you prepare each order in Spokane?
We inspect each item by hand at our workshop on Monroe Street. Orders confirmed before 14:30 on business days enter packing that afternoon in protective paper boxes.
What payment methods do you accept?
We accept direct bank transfer and cash on delivery. You can pay when the courier brings the parcel or transfer funds directly to our account.
What is your return process?
You can return any unused item in its original packaging within 30 days of delivery. Contact our team to receive return instructions.
What ingredients are used in your candles and beard care?
Our candles contain domestic soy wax, cotton wicks, and natural essential oils. Grooming oils use pure jojoba and argan oils without synthetic additives.
Still have questions?
We reply to every note within one business day.